Telephone Answering Service

Our PA services take away the hassle of employing staff full time. We provide a flexible service with support as and when you need it, enabling you to focus on what you do best, your business. We are all about good old fashioned personal service which is provided by your designated PA.

Take a free 7 day trial

Call 01606 822 770

to see how we can help you

  • Never miss another call
  • Hours to suit you
  • No minimum contract
  • Our VAs are trained professionals

Why VPA Telephone Answering For Small Businesses?

  • Never miss a call

    80% of potential customers will not leave messages on voice answering services. When you can’t answer your phone, we can. So you never miss a business opportunity.

  • Calls answered by trained experts

    Our experienced staff don’t read from scripts. Impress your callers & project a professional image to potential clients.

  • Cost effective

    On avg. an in house receptionist spends just 23% of their day answering calls. You only pay for calls answered. Sales calls and cold calls are not chargeable plus there’s no need to worry about holidays or sick cover.

  • It's scalable

    You can make instant alterations to how we handle your calls and because there’s no minimum contract term you can upgrade your tariff whenever you like.

Take a free trial
smartphone app screen

How It Works

Our service is aimed to make your working life easier and more efficient... and all at an affordable cost. You can organised your messages functions with your own admin area online. Here’s a quick breakdown of how our call answering service work.

  1. Caller rings your business number
  2. Caller is diverted to your dedicated PA here at VPA unless you want to answer yourself
  3. Your call is answered as it they weer in your office using your specified greeting
  4. Your PA will then take a message that will be sent to you via email or text
  5. Or we can transfer the call back to you at a fraction of the cost of a receptionist

Free Trial

Enjoy our full service for a week so we can gauge the volume of calls we handle to enable us to select the correct pricing scheme for your business with no charges and instant set up.

Free 7 day trial
woman answering phone

Extra Services

Social Media & Writing Services

Effective management of your social media accounts can produce fantastic results as this hugely popular form of communication can attract new clients and raise the profile of your business.

But for those of you that are busy dealing with the clients you have and have precious little time to focus on the management of your social media platform, we can help! Our specially trained writers can boost your social media presence by:

  • updating your profiles
  • Managing accounts
  • Proofreading contents
  • Monitoring posts
  • Our photographer can create and manipulate high quality images

Our writers can also create snappy blogs and interesting articles and content for your website.

Outsourced Switchboard

We provide flexible support to capture overflow calls on an ad-hoc basis when your team can't get to the phone or alternatively we can provide a fully outsourced switchboard provision.

Your VPA receptionist will answer the calls as if based in your office. Every call will be transferred through to the correct person's direct line or a message taken and sent by email in real time.

Many businesses receive an influx of calls at specific times of the day, if you divert to VPA we will answer all these calls that would have been missed.

This removes the stress of covering staff lunches along with sick days or holidays.

Audio Typing and Dictation

Have your meeting transcript typed up, quotes and letters prepared by one of our professional speedy typists.


How long is my contract for?

There is no set time for the contract, if you wish to discontinue using our services then simply let us know in writing and your service will end one month from the date. Having no minimum contract allows you to take a break from our service during your quieter periods.

How will I receive my messages?

All your messages will be sent by email or SMS as soon as your caller hangs up

Are my calls answered by real people?

Each of your calls will be answered by our professional team of PAs and receptionists, never by a machine.

Our calls are complex, can I be sure you are taking correct information?

Our PAs will discuss what information you need from each call and are always available to discuss any changes you may wish to make.

Do you charge for wrong numbers or sales calls?

No we don't, unlike many of our competitors.

What hours/days do you offer your telephone answering service?

We operate 8am-8pm Monday to Friday, weekends are available by arrangement.

How quickly do you answer the calls?

We commit to answering all calls in less than 15 seconds as our research has shown us that the best time to answer a call is between 2 and 6 rings.

Do you offer a referral scheme?

We certainly do! If you have a business associate who would benefit from our telephone answering service, then why not take advantage of our generous referral scheme. Find out more HERE.

Try It For Free With No Commitment...
It takes minutes

We can assign you a PA straight away. Just fill in our short contact form and a member of our team will contact you immediately to begin your free trial.